![]() You should always keep proof of postage and we advise you to use a signed for service when returning goods.You should always keep proof of postage and we advise you to use a signed for service when returning goods. You are responsible for the cost of returning it to us. Return your original for a full refund of that item. If returning items that are the wrong size, the quickest way to receive the same item in another size is to purchase that item again in the correct size. It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (with any original packaging and including all warranty cards, tags, manuals and accessories).Ĭustomers are responsible for the return shipping charges. Any item (excluding camping food and underwear) can be returned to us for any reason provided it is returned in unused and in the same condition that you received it, with any original packaging, tags and a valid receipt/delivery note. More about the shipping promise.If you are dissatisfied with your purchase please feel free to return your goods within 30 days of the purchase date for a full refund. For more information on the delivery time, please see the detailed view of the respective product. This includes all items with the shipping promise symbol. The shipping promise is only valid for delivery to Germany. Savings compared to the recommended retail price of the manufacturer or German importer. The individual delivery time of a specific product may vary. ![]() Please note the information on availability for the specific product. This information concerns the general delivery situation in relation to a specific delivery country. Manufacturer's or importer's recommended retail price. In this case we recommend to consider alternative items from the BIKE24 product range. The notification "not deliverable" means the item is out of stock and there is no reliable information about itsĪvailability. Should you choose "cash in advance" as method of payment, the delivery time isĮxtended, since the shipping process will not start before the actual receipt of payment. Should your order include several items with different delivery times, then shipping will start as soon as all itemsĪre available for dispatch at BIKE24. Your account, we will use the postcode of your standard delivery address to calculate the DHL Express parcel As soon as the postalĬode is given, the exact parcel delivery time for this delivery address will be calculated. The remaining time for the receipt of the order in hours and minutes exactly.ĭHL Express deliveries may take longer depending on the postal code of the delivery address. If all items in the shopping cart offer the option and DHL Express is available for the selected country. DHL Express can be selected during the ordering process The DHL Express Option is generally subject to a surcharge. to see the country-specific delivery time. The indicatedĭelivery time refers to destination country Germany. ![]() In case of items not availableįrom stock, the given delivery time also includes the procurement of the goods from our suppliers. Inhouse at BIKE24 as well as the transport to the destination address by a carrier. The given delivery time includes the entire processing of the shipment
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